The Foundations

Last Updated: Monday, 17 June 2024

As a team the values we share with partners and staff are:

  • Openness
  • Fairness
  • Respect
  • Accountability
  • To give the highest standard of care possible

The practice under the new management since April 2016 has always strived and  brought improvement and changes on providing high quality care and reducing health inequalities in Liverpool.

Modern general practice model

Langbank Medical Centre is working on basis of Modern General Practice

Modern general practice is the foundation of a transformation journey to better align capacity with need, improve patient experience and improve the working environment for general practice staff by:

  • optimising contact channels; offering patient choice of access channel (telephone, online and in person) via highly usable and accessible practice websites, online consultation tools and improved telephone systems.
  • structured information gathering at the point of patient contact (regardless of contact channel) to understand what is being asked of the service.
  • using one care navigation (and workflow) process across all access channels to assess and prioritise need safely and fairly, and to efficiently get patients to the right healthcare professional or service, in the appropriate time frame (including consideration of continuity of care) moving away from a ‘first come first served approach’.
  • better allocating existing capacity to need, making full use of a multi-professional primary care team, community services and ‘self access’ options where appropriate, and helping GPs and practice staff to optimise use of their time to where it’s needed most.
  • building capability in general practice teams to work together and to access, understand and use data, digital tools and shared knowledge to lead, plan, implement, improve and sustain change.

Modern general practice uses digital tools, transformation support, funding and  incentives as part of a system wide delivery plan, which also includes expansion of clinical pharmacy and improvements across the primary care-secondary care interface to support general practice sustainability and primary care transformation.

GP Contract 2024/2025

We have received information from the NHS about the contract for this year. The themes continue from last year:

Empowering patients
• Enabling patients to view their medical records online. We went live with this last November. • Online ordering of repeat prescriptions. We regularly promote this. • Ability to book appointments online e.g. the recent Covid Clinics were sent out with a link to book an appointment direct without having to call the Practice

 

Building capacity in our workforce
• We have a new three year strategy for the Practice (more later) which includes succession planning and sustainability of the Practice

 

Cutting bureaucracy
• There is a lot of work underway in the NHS to improve the referral processes between primary (GPs) and secondary (hospitals and specialists) care.

 

Implementing Modern General Practice Access
• We went live with our new e-consultation system called PATCHS which provides patients to book appointment, sick note, repeat prescription and other medical advice online rather than waiting in a queue. • We continue to develop our care navigation by signposting you to the most appropriate service. We also have trained care navigators who will triage appointment requests promptly. Again with the aim of getting patients the most appropriate appointment as quickly as possible.