The NHS Friends and Family Test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive from the NHS and to help improve services.
The free text responses are a rich source of information which allows GP Practices to consider the comments being made by patients in detail and, identify actions which can be taken to improve patients’ experience much more quickly than traditional survey methods.
All responses are COMPLETELY ANONYMOUS and you will be asked if you do NOT wish your free text comments to be made public.
HOW TO COMPLETE A FAMILY AND FRIENDS TEST
Here at Langabank Medical Centre, you can answer the FFT questionnaire by either:
DOWNLOADING the online form (link below), FILLING it out online and EMAILING the complete form to firstname.lastname@example.org You can also DOWNLOAD this form, PRINT it out at home and POST it through the surgery letter box.
COLLECTING a form from the GP surgery to FILL-IN and POST back to the surgery through the letter box or via post.